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餐旅英文與會話IV

餐旅英文與會話IV
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作者:陳文隆、鄭淑鳳、蘇芳基
審定字號:104096
執照期限:110.05.26
ISBN:978-986-6499-71-5
教學資源:教師手冊、隨堂評量、題庫光碟、教學光碟
其他:模擬測驗卷、語音學習光碟

本書特色與目錄:

Unit Twenty Air Travel Services(航空旅行服務)
Lesson One Flight Reservations(機位預訂)
Lesson Two Flight Confirmation(班機確認)
Lesson Three Airport Check-In(登機報到手續)
Lesson Four Baggage Check-In(行李託運)
Lesson Five Security Checks(安檢通關)
Lesson Six Lost or Damaged Baggage(行李遺失或破損)
Lesson Seven Cabin Services(機上服務)


Unit Tewnty-One Announcement and Broadcast Services(事項宣布及廣播服務)
Lesson One Expressions of Announcements and Broadcasts((機場與飛機上)事項宣布及廣播用語)
Lesson Two Information About the Arrival, Departure, and Itinerary((領隊與導遊)抵達、出發及行程說明)
Lesson Three Announcements of Emergencies((飯店與餐廳)緊急狀況宣布)


Unit Tewnty-Two Customer Services─Complaints Handling(抱怨受理服務)
Lesson One Complaints About Slow Service(服務怠慢的抱怨)
Lesson Two Complaints About Wrong Oders(上錯餐點的抱怨)
Lesson Three Complaints About Food(對於餐點不滿意的抱怨)
Lesson Four Complaints About Tableware(對於餐具不滿意的抱怨)
Lesson Five Complaints About Waiters (對於服務員的抱怨)
Lesson Six Complaints About Noisy Guests(對於吵鬧的客人的抱怨)
Lesson Seven Complaints About Malfunctioning Electrical Appliances or Equipment(對於電器或設備故障的抱怨)
Lesson Eight Complaints About Room Temperature(對房間溫度的抱怨)
Lesson Nine Complaints About Flight Delay(對航班延誤的抱怨)