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餐旅英文與會話II

餐旅英文與會話II
*NA051

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作者:陳文隆、鄭淑鳳 、蘇芳基
審定字號:02528
執照期限:109.06.18
ISBN:978-986-5867-46-1
教學資源:教師手冊、隨堂評量、題庫光碟、教學光碟
其他:模擬測驗卷、語音學習光碟

本書特色與目錄:

Unit Ten Elevator Service(電梯服務)
Lesson One Greeting(招呼)
Lesson Two Giving Directions to Hotel Facilities(樓層說明)
Lesson Three Explaining Locations and Saying Goodbye(抵達說明及道別)

Unit Eleven Telephone Conversation(電話對話)
Lesson One Telephone Manners(電話禮貌)
Lesson Two Explaining Phone Operation(電話操作說明)
Lesson Three Directing Calls(轉接電話)
Lesson Four Taking Messages(留話給客人)
Lesson Five Making International Telephone Calls(國際電話使用說明)

Unit Twelve Guests Reception(接待客人)
Lesson One Welcoming Guests(歡迎客人光臨)
Lesson Two Leading and Seating Guests(領檯及帶位)
Lesson Three Serving the Waiting Guests(招呼等候之客人)
Lesson Four Sharing a Table(併桌時之應對)

Unit Thirteen Room Service(客房餐飲服務)
Lesson One Sending Orders and Introducing the Dishes(客房內餐飲服務並介紹菜)
Lesson Two Explaining the Charge(費用說明)
Lesson Three Taking Orders(接受點餐)

Unit Fourteen Foods and Menus(食材及菜單)
Lesson One Recognizing Basic Foods (認識基本食材)
Lesson Two Understanding the Cooking Methods (瞭解烹調方法)
Lesson Three Understanding the Menu (瞭解菜單內容)